Totesport website down.

[DerekF]

Totesport seem to be having problems with their website. It was down for a
while yesterday morning and again when I tried today between 11 & 12 and
still is.
Derek

[batezee]

Post by DerekF
Totesport seem to be having problems with their website. It was down for a
while yesterday morning and again when I tried today between 11 & 12 and
still is.
Derek

maybe its during an upgrade as some other sites tend to go for middle of the
day upgrades,when 3 in the a.m. would be the more reasonable time surely?

[Dave McAuley]

Post by batezee

Post by DerekF
Totesport seem to be having problems with their website. It was down
for a while yesterday morning and again when I tried today between 11
& 12 and still is.
Derek

maybe its during an upgrade as some other sites tend to go for middle of
the day upgrades,when 3 in the a.m. would be the more reasonable time
surely?

Was down yesterday as well, apparently BT line problems, funny they
don't have a backup line so must be a whole network segment out.

[DerekF]

Post by batezee

Post by DerekF
Totesport seem to be having problems with their website. It was down for
a while yesterday morning and again when I tried today between 11 & 12
and still is.
Derek

maybe its during an upgrade as some other sites tend to go for middle of
the day upgrades,when 3 in the a.m. would be the more reasonable time
surely?

Was down yesterday as well, apparently BT line problems, funny they don't
have a backup line so must be a whole network segment out.

Their phone line was OK for phone calls. My train to Plumpton was late and I
phoned my first race bet to them.
Derek

[DerekF]

Post by batezee

Post by DerekF
Totesport seem to be having problems with their website. It was down for
a while yesterday morning and again when I tried today between 11 & 12
and still is.
Derek

maybe its during an upgrade as some other sites tend to go for middle of
the day upgrades,when 3 in the a.m. would be the more reasonable time
surely?

Was down yesterday as well, apparently BT line problems, funny they don't
have a backup line so must be a whole network segment out.

From E-Mail to tote customers:
If you have tried to access totesport.com since Sunday you will already know
that we have been experiencing some technical problems. On behalf of us all
at totesport I would like to offer you our sincere apologies for any
inconvenience caused.

We experienced an unprecedented network connectivity problem on Easter
Sunday that has led to our website working intermittently over the last 48
hours. The problem relates solely to the website and the high standard of
security and protection applied to your customer information has been
unaffected.

We are working with our network partners at BT and other suppliers to
resolve the problem as quickly as possible, but as yet cannot offer a
definite timescale for service to be back to normal.

In the meantime, you can place bets and play Casino, Bingo with totesport as
follows:.................

Derek

[DerekF]

Todays message from Totesport:

"I am writing to update you again with progress on the network connectivity
issues affecting the totesport website.

Our technical team have been working around the clock to restore your
service and I am pleased to report that totesport.com is now back up and
working. However we may need to conduct some additional work over the coming
days before service is returned completely to normal. As a result you may
still have intermittent problems connecting to our site, or depositing &
withdrawing from the sportsbook and casino cashier.

Remember you can call in your bets by calling 0800 221 221 - just quote your
username when you call.

Casino players can also deposit & withdraw funds by calling 0800 666 160 or
by using our Live Chat facility within the casino lobby area.

Thank you once again for your patience, and I will update you again as our
service returns to normal"

So long as my cheque arrives on Saturday:-)

Derek

[DerekF]

A better message to Tote clients.
We've put £5 into your account - place your free bet now!

We are aware that you may have experienced difficulties using our website
recently so as a thank you for your patience and as a gesture of our
appreciation we have placed a completely free £5 bet into your account.

To place your free bet just select the free bet option from the drop-down
menu on your betslip. The free bet is available now and can be redeemed up
until the end of April. See below for terms and conditions.*
Derek

Post by DerekF
"I am writing to update you again with progress on the network
connectivity issues affecting the totesport website.
Our technical team have been working around the clock to restore your
service and I am pleased to report that totesport.com is now back up and
working. However we may need to conduct some additional work over the
coming days before service is returned completely to normal. As a result
you may still have intermittent problems connecting to our site, or
depositing & withdrawing from the sportsbook and casino cashier.
Remember you can call in your bets by calling 0800 221 221 - just quote
your username when you call.
Casino players can also deposit & withdraw funds by calling 0800 666 160
or by using our Live Chat facility within the casino lobby area.
Thank you once again for your patience, and I will update you again as our
service returns to normal"
So long as my cheque arrives on Saturday:-)
Derek